The deal, in plain words.

By using InboxFamily, you agree to these Terms, our Privacy Policy, and our Anti-Spam Policy. If you don't agree, please don't use the service.

InboxFamily gives your family email addresses on your own domain. One plan includes up to 6 mailboxes, one domain, up to 10 aliases, a catch-all address, spam filtering, and 5 GB of storage per mailbox. We handle the technical setup so you don't have to.

InboxFamily is for personal and family use. It is not sold to businesses, schools, or public bodies, and we don't offer it for staff email. If you need email for an organisation, we are not the right provider.

The person who holds the account must be an adult. You can create mailboxes for the children in your family, and you stay the customer: children don't hold accounts with us, sign in to the panel, or reach anything to do with payment.

You sign in without a password, using a passkey or a one-time email link. Keep your sign-in method secure. Anyone who can sign in as an admin can manage your mailboxes.

Admins manage the family: they create and delete mailboxes and can give other people access. You are responsible for what happens on your account and for the people you create mailboxes for.

You agree not to use InboxFamily to send spam or unsolicited bulk email, to phish or spread malware, or for anything illegal or abusive.

Fair-use sending limits apply to protect your domain's reputation and everyone else on the server. The details are in our Anti-Spam Policy. Sending unsolicited bulk email can lead to immediate account termination.

If we detect abuse, we may warn you, suspend sending, or terminate the account, depending on severity, as described in our Anti-Spam Policy.

Your domain is registered in your name: it's yours. You pay for the first year when you sign up, and we cover every renewal after that while your subscription is active. We never charge you for the domain again.

If you leave InboxFamily, you keep your domain. You can transfer it to another provider or let it expire.

InboxFamily is $19 per month. That is the whole price: VAT and sales tax are included, whatever country you are in, and we carry them. Your subscription renews automatically until you cancel.

The domain is charged once, on your first invoice, and never again. If we change our prices, we'll let you know in advance.

Payments run through Stripe, which is the seller for the transaction and handles the tax. Stripe sends the receipt and the invoice. To change your card or see past payments, open Billing in your panel: it takes you straight there, already signed in.

If you want your money back, ask Stripe through the link on your receipt, or ask us and we'll do it. Stripe can refund a payment up to 60 days after it was taken. The first year of the domain is not refundable, because it is registered in your name the moment you pay and it stays yours. There's no refund when an account is terminated for abuse.

You can cancel anytime. Here's what happens to your email:

• Your service keeps working until the end of your paid period. If a payment fails, our payment provider keeps retrying for about three weeks and nothing changes for you in that time.
• For two weeks after the paid period ends, you can still sign in, read, and download everything. You can't send.
• After those two weeks, sign-in stops. Mail sent to you still arrives and waits.
• Sixty days after the paid period ended, the mailboxes and everything in them are deleted. We write to the account admin a week before that.

You can export your email while you can still sign in: that's any time your account is active, and for two weeks after the paid period ends. It's standard IMAP, so any email app can download a full copy.

We work to keep InboxFamily running reliably and publish live status at inboxfamily.com/status. Occasionally we perform maintenance or experience incidents. The service is provided on an “as is” and “as available” basis.

Your email and the mailboxes you create are yours. You're responsible for your content and for using the service lawfully. We don't claim ownership of your email.

We may suspend or terminate an account for abuse, non-payment, or where required by law. Where it's reasonable to do so, we'll give you notice and a chance to put things right.

We provide InboxFamily with care, but without warranties of any kind. To the extent the law allows, our liability to you is limited to the amount you paid us in the 12 months before the issue. Nothing here limits liability that can't be limited by law.

We may update these Terms from time to time. We'll update the date at the top, and for significant changes we'll notify account admins. Continuing to use InboxFamily means you accept the updated Terms.

These Terms are governed by Polish law. This doesn't take away any mandatory consumer-protection rights you have where you live, and it doesn't stop you bringing a case in your own country if the law where you live says you can.

There is a chapter of consumer rules written for phone and internet companies: how contracts are formed, how notice is given, how terms may change. It does not cover a provider of our size offering a service like this one, and the same law that grants the relief requires us to say so before you sign up rather than afterwards. So: it does not apply to us, and this is us telling you.

One part of that chapter still binds us and we would keep it either way: we will not set different conditions for you because of your nationality, where you live, or where your business is based.

Everything else you would expect is in these Terms and in our Privacy Policy: what you get, what you pay, how to leave, what we do with your data, and what happens if we get something wrong.

Questions about these Terms? Email support@inboxfamily.com. InboxFamily is run by W3, Podcienie 2, 43-300 Bielsko-Biała, Poland, VAT ID PL6462636764, and that is the business you are contracting with.