Help center

Answers, guides, and support for your InboxFamily account.

General

InboxFamily gives your family professional email addresses on your own domain. Instead of john.smith.4718@freemail.com, you get john@smith.family — and the same for everyone in your household.

Free providers give you an address on their domain. We give you your own domain with addresses you choose. Plus no ads, no tracking. Your email, your business.

None at all. We handle all the technical setup — domain registration, DNS records, server configuration, security. You pick a domain, create mailboxes, done.

Yes. InboxFamily works with any standard email app — Apple Mail, Outlook, Thunderbird, and more. We provide automatic configuration so setup takes seconds.

Five minutes. Pick a domain, pay, create mailboxes. We handle domain registration, DNS, security, and server configuration automatically.

Domain

Your own domain means your email addresses belong to you, not a provider. If you ever switch services, your addresses come with you. It's like owning your home instead of renting.

We search hundreds of domain extensions — .family, .email, .com, .net, and more. If your first choice is taken, we'll suggest alternatives. There's always a great option available.

It stays with you. The domain is registered in your name, and you own it regardless of your InboxFamily subscription. You can transfer it, point it elsewhere, or use it with another email provider.

Not yet, but we're working on it. For now, InboxFamily registers and configures a new domain for you as part of the setup.

Mailboxes & aliases

Up to 6 mailboxes per family, each with 5 GB of storage. That's enough for years of email. You also get 10 aliases for shared or forwarding addresses.

An alias is an additional email address that forwards to an existing mailbox. For example, info@yourdomain.family can forward to your main mailbox. No extra storage used.

Yes. You create their mailbox, set a password, and configure their device. They don't need their own account — you manage everything from your admin panel.

Of course. InboxFamily doesn't replace your current email — it gives you something better alongside it. Use both, forward between them, switch at your own pace.

Everyday use

Much less than you're used to. Every incoming message goes through multiple filters — Bayesian classification, DNS blocklists, and pattern detection. Spam that slips through can be trained away with your email app's junk button.

No. We configure SPF, DKIM, and DMARC automatically — the same authentication standards used by banks and large companies. Email providers trust messages from properly authenticated domains.

5 GB per mailbox holds years of everyday email. You can send up to 50 messages per hour per mailbox — more than enough for personal use. If you're hitting limits, you're probably not the target audience.

All of them. Apple Mail, Outlook, Thunderbird, Samsung Email — anything that supports IMAP and SMTP. We provide auto-configuration for the most popular apps, so setup takes seconds.

No. InboxFamily does one thing and does it well: email. For calendar and tasks, keep using what works for you — Google Calendar, Apple Calendar, Todoist, whatever you prefer.

Privacy & pricing

Completely. We don't read, scan, or analyze your emails. No ads, no tracking, no data mining. Your conversations stay between you and the people you write to.

Running reliable email infrastructure costs money — servers, security certificates, spam filtering, 24/7 uptime. $19/month covers all of that for your entire family. No hidden fees.

Yes. No contracts, no cancellation fees. If you cancel within 30 days, you get a full refund. Your domain stays with you — you own it, not us.

Anytime. The domain is yours — registered in your name. Export your data, point the domain to another service, and take your addresses with you. We don't lock you in.

$190/year — saves you 17% compared to monthly. Same features, same family, lower price.

Still have questions?

We're here to help. Reach out and we'll get back to you within a day.

support@inboxfamily.com