Everything under the hood.
The details your tech-savvy family member wants to see. No fine print, no surprises.
Email basics
MailboxesUp to 6 per family
Storage5 GB per mailbox (30 GB total)
Max attachment size25 MB
AliasesUp to 10 shared/forwarding addresses
Catch-allYes: any unmatched address goes to a mailbox you choose
SubaddressingYes: emma+newsletters@domain goes to emma@domain
Protocols & connectivity
Incoming mail (IMAP)Port 993, SSL/TLS
Outgoing mail (SMTP)Port 465, SSL/TLS
Auto-configurationApple Mail, Thunderbird, Outlook (autoconfig/autodiscover)
Compatible appsAny standard email app: iPhone, Android, Mac, Windows
Security & authentication
Encryption in transitTLS (Let's Encrypt certificates, auto-renewed)
Encryption at restOptional S/MIME and PGP support
BackupsNightly, encrypted, kept off the mail server
Where your mail sitsOur own server in a Hetzner data centre in Helsinki, Finland. Everything else we run stays in the European Union too
SPFAuto-configured: verifies your domain sends from authorized servers
DKIMAuto-configured: cryptographic signature on every outgoing email
DMARCAuto-configured: policy set to reject forged emails
Spam protection & sending limits
Spam filterBuilt-in: statistical classifier, DNS blocklists (DNSBL), Pyzor
Sending limit (per domain)300 messages per hour
Sending limit (per mailbox)50 messages per hour
Recipients per message50
Ads / trackingNone. We don't read, scan, or monetize your email.
Webmail
Addresswebmail.inboxfamily.com, for every mailbox on your domain
Sign inYour own email address and password. No separate account
ReadingConversations kept together, search, folders and a starred view
WritingAttachments, Cc and Bcc, and drafts that wait for you
Remote imagesHeld back until you ask, so opening a message tells the sender nothing
KeyboardShortcuts for writing, replying, archiving and search
Your passwordChange it yourself, in settings, without asking anyone
On a phoneThe same webmail in a phone browser. Nothing to install
Light and darkFollows the system, or pick one
AI assistants
Works withChatGPT and other AI assistants that support connections
Sign inOnce, with your own email address and password
ReadingFinds, reads and summarizes messages
TidyingMoves mail to folders, archives, marks as read, flagged or spam
RepliesSaves a draft. You send it yourself
Sending and deletingNot allowed. Blocked on our side, whatever the assistant asks
Turning it offDisconnect any time in your webmail settings
Family adminSees which mailboxes are connected
Children's mailboxesCan never be connected
Managing the familyAdmins can create mailboxes, add shared addresses and change names from chat
Domain & DNS
Domain registrationPaid once at sign-up, from $15. We cover every renewal after that
Domain ownershipRegistered in your name. You keep it if you cancel.
DNS managementAutomatic for a domain bought here, or one you bring with an API key we can use. Otherwise we show you the exact MX, SPF, DKIM and DMARC records and check them live until they are right
Your own domainBring one from anywhere. Hand us an API key for your DNS provider and we add the records and keep them right
Custom DNS recordsContact support: we'll add website or custom records for you
LeavingAsk and we send the authorisation code. The domain is registered in your name, so no permission needed
Company logos beside your mail come from Logo.dev. They are fetched by our servers, so no third party learns who writes to you.
Assistants
Your inbox, in ChatGPT.
Sign in once, then ask in plain words. It sorts and tidies your mail, and it never sends or deletes a thing.
Ask about your mail
- Find the invoice from the plumber
- Archive everything from the school newsletter
- Which emails still need an answer?
Three do. I flagged them for you.
- What it can do
- Find, read and summarize messages
- Move mail to folders, or archive it
- Mark as read, flagged or spam
- Save a draft reply for you to send
- What it can't
- Send an email
- Delete mail for good
Works with AI assistants that support connections, such as ChatGPT. Disconnect any time in your webmail settings. Children's mailboxes can never be connected.